case studies

Read about previous solutions we have provided. We value our clients privacy so have witheld their details, however, any of our clients would be happy to chat with you to share their experience.

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  • Clinical Pathway.
  • Project Planning.
  • Data Mining.
  • Web Mining.
  • Ultra-Safe Cloud Adoption.
  • Services Intergration.
  • Multi-Site Backoffice.
  • Developing Interoperability.
  • Case File Tracking.

Summary

In a busy ten pin bowling and laser centre, it’s important that every visitor is a happy visitor. But when queues are long and lanes lay dormant, not only is the client experience at risk, empty lanes means less profit.

The Challenge

To assess the flow of visitors through arrival, payment and booking in, shoe collection, lane setup and completion of game in an effort to increase speed and throughput. Following this assessment, several areas where highlighted and addressed. The largest issue turned out to be booking in and lane setup. So how do we use technology to reduce the time taken for these processes?

The Solution

By implementing a CRM and booking management system, the big diary became a thing of the past and visitor details with bookings had previously been captured saving time at the desk. The new system also incorporated an interface meaning the visitor and their guest names could be posted to the lane management system overhead so there was no need for the players to spend time setting up the game before commencing with the first bowler.

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Conclusion

The project completed as expected and on budget. By the time the group arrived at their lane, all the player names were listed overhead and the first bowler name highlighted ready to go. There were other beneficial factors by building a visitor database with mail shot functions such as promoting offers for known quiet times and birthday greeting sent at the perfect time. There was also an increase in pre bookings due to the speed a pre booking provided. This enabled a more even throughput and staffing levels became easier to manage.

Let's Discuss Your Project

We take the time to learn about your business and to understand your long term objectives. That’s what helps us to develop the system that best fits your needs. It starts with a detailed pre-purchase analysis of your requirements, moves on to design and development using the most appropriate model and continues to grow with your business long after implementation.

Large businesses understand the benefits of technology, and continually look to see where improvements can be made. With the advent of server-less architecture and APIs, improvements are limitless.

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